Online Returns and Refunds
We hope you love your items as much as we do, but for any reason if you do not, you have 28 days to return an unused item.
When returning goods you are strongly recommended to get proof of posting. Please ensure the goods are packaged adequately to ensure they are not damaged in transit as unfortunately, we cannot accept responsibility for parcels that are lost or damaged in transit. If the item is received damaged we will be unable to refund the cost of the goods.
Please email us within 14 days of your receipt and return the product in original packaging within 28 days of receiving it. We will give you a refund within 3 working days of receiving the returned item. We can not accept any returns without the original packagaing. Please ensure the packaging is not written on.
Please print off and fill in the returns form(click here) and include with the goods and ensure the address label is attached firmly to packaging, do not write on packaging.
Returns can not be accepted in person in the warehouse. Returned items will not be accepted without registered tracking
Please return by courier to
Returns Department
The White Lighthouse
18 Hanwood Business Park,
Belfast
BT161DE
We would recommend you do not use Parcelforce due to their extremely high rate of damages
